THE WAITER EXPERIENCE

BOOKING TERMS & CONDITIONS

General
1. These Terms and Conditions apply to all services supplied directly by The Waiter Experience unless otherwise stated in writing.
2. Certain third-party entertainment services arranged through The Waiter Experience may be subject to separate Terms and Conditions, which will be provided at the time of booking.
3. By paying a deposit or otherwise confirming a booking, the Client agrees to these Terms and Conditions.
Acceptance of Terms
1. By paying the booking deposit, signing a booking form, accepting a quotation, or otherwise confirming a booking, the Client acknowledges that they have read, understood and accepted these Terms and Conditions in full.
2. The payment of a deposit shall constitute acceptance of these Terms and Conditions and form a legally binding agreement between the Client and The Waiter Experience.
Quotations
1. All quotations issued by The Waiter Experience are valid for 14 days from the date shown on the quotation.
2. Dates are offered on a first-come, first-served basis and cannot be reserved without a deposit.
3. The Waiter Experience reserves the right to amend pricing after the quotation expiry date due to changes in performer availability, travel costs or other operational factors.
Securing Your Booking
1. The Client is responsible for ensuring that all information provided in relation to the booking is accurate and complete at the time of booking.
2. Deposit invoices must be paid within 14 days unless otherwise agreed in writing.
3. Your booking is not confirmed until the deposit has been received.
4. If your event is taking place within 28 days of booking, full payment may be required immediately.
Payment of the deposit constitutes acceptance of these Terms and Conditions.
A non-refundable deposit of 25% of the total booking fee is required to secure your event date.
PopTop and 3rd party bookers
1. Deposits paid to these bookers will follow the bookers own booking terms and coditions
Final Balance
1. The remaining balance must be paid no later than 28 days before the event date unless booked through PopTop or another 3rd party booking platform where the final balance will be required no later than 60 days of the event date.
2. Failure to pay the balance by the due date may be treated as a cancellation by the Client and the cancellation charges set out in Section 7 shall apply.
3. Payments may be made by bank transfer or credit/debit card.
4. Any card processing fees charged by our payment provider may be added to the invoice total.
Package Definitions
1. Essential - Our core Singing Waiter experience during the dining period.
2. Signature - An extended Singing Waiter dining experience with additional performance time.
3. Premier - Everything included in Signature, plus an additional evening party performance.
4. Ultimate - Everything included in Premier, plus DJ and disco service.
5. Undercover Guests - Professional undercover performers who attend your event disguised as genuine guests, visitors, delegates, members, staff or other agreed characters before revealing their true identity through entertainment, interaction or performance. The exact format, storyline and reveal will be agreed in advance with the Client.
6. Ensemble - This is an extension where additional performers can be added to the booking
Changes to Your Booking
1. Any changes to event details, timings, venue, package, guest numbers or performance requirements must be agreed in advance with The Waiter Experience.
2. Additional charges may apply where changes result in increased costs, additional travel, extended attendance or extra performance time.
Cancellation by the Client
1. The booking deposit is non-refundable except where The Waiter Experience cancels the booking and no suitable replacement performer or alternative service can be provided.
2. The following cancellation charges apply:
  1. More than 6 months before the event date – Deposit retained only.
  2. Between 6 months and 30 days before the event date – Deposit retained plus 50% of the remaining balance.
  3. Between 30 days and 14 days before the event date – Deposit retained plus 75% of the remaining balance.
  4. Less than 14 days before the event date – 100% of the total booking fee payable.
3. All cancellation requests must be made in writing.
4. Failure to pay the final balance by the due date may be treated as a cancellation by the Client and the cancellation charges set out in these Terms and Conditions shall apply.
Cancellation by The Waiter Experience
1. In the unlikely event that The Waiter Experience is unable to fulfil a booking, we will make every reasonable effort to provide a suitable replacement performer or performers of a comparable standard at no additional cost.
2. Should a suitable replacement not be available or accepted by the Client, all monies paid, including the deposit, will be refunded in full.
3. The Waiter Experience's liability shall be limited to the total amount paid by the Client.
Performer Availability
1. Whilst every effort will be made to provide any specifically requested performer(s), The Waiter Experience reserves the right to substitute performers with others of comparable experience, ability and presentation where circumstances require.
2. Any replacement performer(s) will be fully briefed and suitable for the booked service.
Named Performers
1. Where a specific performer or performers have been requested, The Waiter Experience will use reasonable endeavours to provide those individuals.
2. However, due to illness, injury, personal circumstances, travel disruption or other unforeseen circumstances, specific performers cannot be guaranteed.
3. Any replacement performer(s) supplied shall be of comparable professional standard and suitable for the booked service.
Changes on the Day
1. Where possible, any changes requested on the day of the event should be discussed and agreed with The Waiter Experience before implementation.
2. Additional performance time may be available at the discretion of the performers.
3. Additional performance time, where agreed, will be charged at £150 per 30 minutes.
4. Availability cannot be guaranteed due to travel and other booking commitments.
Client Delays
1. If the performance is delayed due to factors outside the control of The Waiter Experience, including late meals, delayed speeches, venue issues, venue restrictions, changes to the running order or any other event-related delay, The Waiter Experience will make reasonable efforts to accommodate the revised timings.
2. However, performance duration may be reduced accordingly and no refund, discount or compensation shall be payable.
Travel & Additional Expenses
1. Travel charges, where applicable, will be clearly shown on your quotation.
2. Where flights, accommodation, taxis, ferries, parking charges or other agreed expenses are required, these costs will either be included in the quotation or invoiced separately.
3. The Client agrees to reimburse any pre-approved expenses incurred on their behalf.
Food & Refreshments
1. For bookings where performers remain on site for an extended period, including Premier and Ultimate packages, the Client shall provide a meal and soft drinks for each performer where reasonably possible.
2. Where venue catering is unavailable, The Waiter Experience reserves the right to recover reasonable meal costs incurred.
Venue Requirements
1. The Client shall provide:
  1. Access to a standard 13A power socket.
  2. A small table for equipment if required.
  3. A secure and private changing area.
  4. Safe access to the performance area.
  5. Toilets and public washrooms are not considered suitable changing facilities.
Photography & Promotional Use
1. The Client agrees that photographs, video recordings and social media content captured during the event may be used by The Waiter Experience for promotional and marketing purposes, including websites, social media platforms, printed materials and advertising.
2. If the Client does not wish content from their event to be used, they must notify The Waiter Experience in writing before the event date.
Equipment
1. All equipment supplied by The Waiter Experience remains the property of The Waiter Experience and may not be used by any third party without prior permission.
2. All applicable electrical equipment will be PAT tested and certification can be provided upon request.
Behaviour & Safety
1. The Waiter Experience reserves the right to withdraw services immediately if performers are subjected to threatening, abusive, dangerous or inappropriate behaviour.
2. In such circumstances no refund will be due and any outstanding balance shall remain payable.
Damage to Equipment
1. The Client shall be responsible for any damage caused to equipment by guests, venue staff or any person connected with the event.
2. Repair or replacement costs will be invoiced and must be paid within 14 days.
Third-Party Entertainment Bookings
1. From time to time, The Waiter Experience may source, recommend or supply third-party entertainment and services, including but not limited to tribute acts, bands, DJs, musicians, singers, pipers, speciality performers and other entertainment providers.
2. Where a booking includes a third-party supplier, separate booking terms and conditions may apply in addition to, or instead of, these Terms and Conditions.
3. Any additional terms, cancellation policies, payment schedules or contractual requirements imposed by the third-party supplier will be communicated to the Client at the time of booking and shall form part of the agreement.
4. Where a third-party supplier requires a higher deposit, different payment schedule or stricter cancellation terms, those terms shall take precedence over the relevant sections of these Terms and Conditions.
5. Any deposits or payments made to secure third-party services may be non-refundable and subject to the supplier's own cancellation policy.
Force Majeure
1. Neither The Waiter Experience ("the Company") nor the Client shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay is caused by circumstances beyond their reasonable control ("Force Majeure"). Force Majeure includes, but is not limited to:
  1. Severe weather, flooding, fire, storm or other natural disasters.
  2. Pandemic, epidemic or public health emergency.
  3. Government legislation, restrictions or official guidance.
  4. War, terrorism, civil unrest or national emergency.
  5. Venue closure or the venue becoming unsafe or inaccessible.
  6. Failure of essential utilities or transport infrastructure.
  7. Ferry cancellations, widespread travel disruption or road closures.
  8. Industrial action affecting transport or essential services.
  9. Any other unforeseen event that makes the performance impossible, unlawful or unsafe.
2. Client Force Majeure
  Where a genuine Force Majeure event prevents the Event from taking place:
  1. The Client shall be entitled to one transfer of the booking to a mutually agreed date within twelve (12) months of the original Event date, subject to the availability of The Waiter Experience.
  2. All monies paid, including the booking fee and any balance payments, will be transferred to the new booking.
  3. If the Client chooses not to accept a reasonable alternative date offered by The Waiter Experience, or no replacement date is agreed within twelve (12) months, the booking shall be deemed cancelled by the Client and the standard cancellation terms of this Agreement shall apply.
3. Force Majeure Affecting The Waiter Experience
  If a Force Majeure event prevents The Waiter Experience from performing, or makes travel or performance unsafe or impossible, the Company shall use all reasonable endeavours to:
  1. Provide a replacement performer or team of an equivalent professional standard; or
  2. Rearrange the performance to another mutually agreed date within twelve (12) months.
  3. If neither a suitable replacement nor a mutually agreed postponement can reasonably be arranged, both parties agree to discuss and reach an equitable resolution that reflects:
    1. the circumstances giving rise to the Force Majeure event;
    2. the planning, administration and preparation already undertaken by The Waiter Experience;
    3. the exclusive reservation of the Event date and the resulting inability to accept alternative bookings; and the legal rights and obligations of both parties under this Agreement and applicable law.
4. Safety
  Nothing in this Agreement shall require The Waiter Experience, its performers, employees or contractors to travel to, enter or perform at any venue where, in the Company's reasonable opinion, doing so would present an unacceptable risk to health, safety or welfare.
5. Good Faith
  Both parties agree to notify the other as soon as reasonably practicable of any Force Majeure event and to act in good faith to minimise its impact. Wherever reasonably possible, both parties shall work together to reschedule the Event rather than cancel it.
6. No Waiver
  Nothing within this clause shall affect either party's statutory rights.
7. Limitation of Liability
  1. The Waiter Experience's total liability in respect of any claim arising from the booking shall not exceed the total amount paid by the Client.
  2. Nothing within these Terms and Conditions shall exclude liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
Governing Law
1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
2. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.